Frequently Asked Questions
Yes! Frenchy Bracelets are adjustable using sliding knots. Each of the measurements are available on each piece product description.
Each bracelet is unique and comes already manufactured in France with its own coin, however, we do offer a wide variety of color options and styles for you to choose from.
The different models are then handcrafted in a small workshop located in the Southwest of France, in Hossegor.
We currently ship only domestically to the United States, but we hope to expand worldwide in the future.
All our products are made with locally sourced resources in France, reducing the distance between production and suppliers. Furthermore, we support the reintegration of individuals with disabilities into society by partnering with French-based associations for product packaging. We also minimize our environmental footprint by using fully recycled materials for our packaging.
Absolutely! Our founder, Romain, has worn his FRENCHY Bracelet continuously for over three years without ever taking it off. His partner and co-founder, Shae, has been wearing one of the FRENCHY Necklaces for over a year, and it still looks new.
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Most orders ship within 2-3 business days of purchase unless a specific ship date is indicated on the product. Delivery times are provided solely as guidelines and are subject to change at any time. Orders placed during a launch will ship within 5 business days.
If you need to change or cancel your order, please contact us ASAP at bonjour@frenchycollective.com. Include your order number and “Change to Order” in the subject line.
We cannot add items to an existing order. Please place a new order for the item and contact us ASAP at bonjour@frenchycollective.com. We’ll be happy to consolidate shipping items together.
Orders placed during new collection launches may take longer than usual to process and prepare to ship, due to high volume. We do our best to deliver within the delivery time indicated on each individual product and will inform you if we cannot meet the delivery date.
As soon as your order ships, you should receive an email confirmation to the email address you entered on your order. If you did not receive an email, please check your junk folder and add bonjour@frenchycollective.com to your safe sender list.
If your item arrives damaged, please email bonjour@frenchycollective.com within 72 hours of delivery with photos and your order #.
We hope you love your FRENCHY pieces, butif for any reason you are not satisfied, we are happy to offer a refund forunworn items that are sent back within 15 days of receiving yourorder. Returned merchandise should be accompanied with the original packagingand must not show any signs of wear.
We accept the following payment providers: American Express, Visa, MasterCard, Discover, JCB, Paypal, Venmo, Apple Pay, Google Pay, Shopify Pay, Klarna. For Klarna FAQ, please consult the Klarna sitehere.