Frequently Asked Questions

Are Frenchy bracelets adjustable?

Yes! Frenchy Bracelets are adjustable using sliding knots. Each of the measurements are available on each piece product description.

Can I choose the coin on my bracelet?

Each bracelet is unique and comes already manufactured in France with its own coin, however, we do offer a wide variety of color options and styles for you to choose from.

Where are Frenchy pieces made?

The different models are then handcrafted in a small workshop located in the Southwest of France, in Hossegor.

Do you ship internationally?

We currently ship only domestically to the United States, but we hope to expand worldwide in the future.

How does Frenchy contribute to sustainability?

All our products are made with locally sourced resources in France, reducing the distance between production and suppliers. Furthermore, we support the reintegration of individuals with disabilities into society by partnering with French-based associations for product packaging. We also minimize our environmental footprint by using fully recycled materials for our packaging.

Can Frenchy bracelets be worn in water?

Absolutely! Our founder, Romain, has worn his FRENCHY Bracelet continuously for over three years without ever taking it off. His partner and co-founder, Shae, has been wearing one of the FRENCHY Necklaces for over a year, and it still looks new.

When is Your Next Collection Launching?

We’re constantly creating for you!Find launch dates and exclusive details about upcoming collections by signingfor our newsletter.

My Favorite Item is Sold Out! Will It Come Back in Stock?

Be the first to know when one ofour pieces is restocked by signing up for our newsletter.

My Order is Not Going Through! What's Going on?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.

When Will My Order Ship?

Most orders ship within 2-3 business days of purchase unless a specific ship date is indicated on the product. Delivery times are provided solely as guidelines and are subject to change at any time. Orders placed during a launch will ship within 5 business days.

Oops! I Need to Change Something on My Order.

If you need to change or cancel your order, please contact us ASAP at bonjour@frenchycollective.com. Include your order number and “Change to Order” in the subject line.

I Just Placed an Order on Frenchycollective.com. Can I Add Something Else?

We cannot add items to an existing order. Please place a new order for the item and contact us ASAP at bonjour@frenchycollective.com. We’ll be happy to consolidate shipping items together.

Just Ordered a New Item but My Order is Taking Longer Than Normal. Is There an Issue?

Orders placed during new collection launches may take longer than usual to process and prepare to ship, due to high volume. We do our best to deliver within the delivery time indicated on each individual product and will inform you if we cannot meet the delivery date.

Where is My Order Confirmation?

As soon as your order ships, you should receive an email confirmation to the email address you entered on your order. If you did not receive an email, please check your junk folder and add bonjour@frenchycollective.com to your safe sender list.

My Frenchy Arrived Damaged, What Do I Do?

If your item arrives damaged, please email bonjour@frenchycollective.com within 72 hours of delivery with photos and your order #.

What is FRENCHY’s Return Policy?

We hope you love your FRENCHY pieces, butif for any reason you are not satisfied, we are happy to offer a refund forunworn items that are sent back within 15 days of receiving yourorder. Returned merchandise should be accompanied with the original packagingand must not show any signs of wear.

What Payment Methods Are Accepted?

We accept the following payment providers: American Express, Visa, MasterCard, Discover, JCB, Paypal, Venmo, Apple Pay, Google Pay, Shopify Pay, Klarna. For Klarna FAQ, please consult the Klarna sitehere.

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